Support

As advanced technologies soar into the future for the aerospace industry, Ascent Aerospace realizes the importance of supporting our partners and customers with aftermarket sales and services.

GEMCOR SYSTEMS SUPPORT

Our highly skilled service department is here to provide spare parts, technical support, as well as services to upgrade or rebuild your Gemcor fastening system.

SPARE PARTS

Our parts team is ready to assist you to keep your Gemcor system in top operating condition. We can also recommend a spare parts list for your new or existing system.

  • Inventory Management Support
  • Mechanical, Electronic, CNC control, and Farnham roll spare parts
  • Consumables
  • Tooling & Accessories
  • Recommended spare parts packages

Email
buf-spares@ascentaerospace.com
For spare parts assistance.

TECHNICAL SUPPORT AND TRAINING

Service technicians are strategically located around the world to respond to your service call in the shortest amount of time.

  • Warranty, Software, and Technical support
  • Service Contracts
  • Equipment Audits
  • System relocations
  • Maintenance training
  • System evaluations
  • Production holdover
  • Operator training

Email
buf-service@ascentaerospace.com
For technical support assistance.

TECHNOLOGY RENEWAL

Whether a simple rebuild or major upgrade is needed, Ascent is able to equip your older fastening system with the latest servo and control technology, and in many cases upgrade the system to our all-electric roller screw technology.

  • Machine Audits
  • Control upgrades
  • Equipment Optimization
  • Retrofits
  • Relocations
  • Factory automation
  • Material Handling

Email
buf-sales@ascentaerospace.com
For technology renewal assistance.

PRODUCTS AND SOLUTIONS SUPPORT

In addition to our dedicated support of fastening systems, we also provide service and support for our automation products and tooling solutions. Our team is ready to support products, systems and solutions at any stage and we take pride in offering quality customer care with a quick response time by qualified service technicians.

What We Offer:

  • Spare parts
  • Remote support
  • On-site support
  • Maintenance contracts
  • Equipment evaluations

For support during normal business hours, please contact 877-936-4906 and ask for the Service Department.

For support after hours, please fill out the contact form below and a Service Technician will be in touch with you within 24 hours.

What does your manufacturing excellence look like?
Contact us and we’ll answer that together.

Contact Us